Customer care

Always available for the drivers

An entire team is permanently prepared to answer to the requests of our vehicles’ drivers. We are always at their disposal, at the dedicated Call Center number 021 301 49 59 or *4959 or at the email address operatiuni.ro@aldautomotive.com. Moreover, for a maximum mobility we may also be contacted by means of the Visual IVR application. Furthermore, we are the first operational leasing company that makes this innovative application available to its customers.

What are the customer benefits?

  • Permanent support 24 / 7
  • A specialised team prepared to answer to the requests of vehicle drivers
  • Agreements for conducting repairs even during weekends
  • Timeliness: by means of the Visual IVR innovative application

How does Visual IVR work?

After installation, make sure that you are connected to the Internet services and enter *4959: you will be redirected to the ALD Automotive customised menu. With a simple click, speed dial the Call Center line, send an email or download ALD mobile. Download the Visual IVR application free of charge from App Store or OSSN Visual IVR from Play Store or scan the QR code.

 

Call Center
+40 21 301 49 59